Charging Station Instructions
Familiarise yourself with the best-in-class fleet charging solution
By following these steps, you can ensure that you’re getting the most out of your EV.
01
Register for the platform
Registering for the platform offers a range of benefits, including access to our network of charging stations and charging recommendations. By registering, you have access to premium features such as real-time charging availability and charging history.
02
Set up your payment method
Setting up your payment method on the platform makes the charging process easy and hassle-free. You can securely link your preferred payment method to your account, and enjoy seamless monitoring for your charging sessions.
03
Plug in your EV
Once plugged in, the charger will provide power to your EV’s battery. It’s important to ensure that your EV is compatible with the charging station you’re using, and that you follow all safety guidelines when plugging in and charging your vehicle.
04
When charged, you’re good to go
Once your EV is fully charged, you’re ready to hit the road. It’s a good idea to plan your charging stops ahead of time and ensure that you have enough range to reach your destination, especially on longer trips.
Frequently Asked Questions
How do I report a fault?
Should you have an issue with your charger during your session there are a number of ways of reporting the issue.
- APP – within the App – once the charger has been identified, the Red Exclamation mark icon enables you to report an issue directly linked to the charger.
- Email – please email contact@vev.com to register issue with the VEV team directly
- Phone – for urgent issues please contact – 44 (0) 207 973 4201
How long does it take to charge an EV at a charging station?
The time it takes to charge an electric vehicle at a charging station depends on the type of charger and the size of the battery in the vehicle. Generally, AC charging (7kw) takes the longest, while DC charging (over 50Kw) is the fastest.
Do all EVs use the same type of charging connector?
No, there are different types of charging connectors used by different manufacturers of electric vehicles. However, most charging stations have multiple connector types to accommodate different vehicles.
How do I find a charging station near me?
There are several ways to find a charging station near you, including using a smartphone app or website, checking with your electric vehicle manufacturer or dealer, or using a navigation system that displays charging stations.
Are EV charging stations safe?
Yes, EV charging stations are designed and built to meet safety standards, and it is important to follow safety instructions provided by the manufacturer, operator, or employer.
Can EVs be charged in the rain or snow?
Yes, electric vehicles can be charged in the rain or snow, but it is important to keep the charging cable and connector dry and follow safety instructions. Some charging stations are designed for outdoor use and can withstand harsh weather conditions.
Do EVs need to be fully discharged before charging?
No, electric vehicles do not need to be fully discharged before charging. In fact, it is better for the battery to be charged frequently and not fully discharged. Many electric vehicles have a built-in charge limiter to prevent overcharging or overheating of the battery.
How do I review my charging payment history?
Once session is complete you can check your session history via both the Web App and the Phone App – this will show you how much power was delivered and how much you were charged for the session.
How can I access invoices for my charging sessions?
If you need to see an invoice for your charging activity for reimbursement purposes this can be downloaded from the invoices section of Web App or Mobile App by selecting the relevant charging sessions.