Charging Station Instructions

Charged by Stagecoach

There are two ways to access the charger

1 – Swipe your charging card
(if you have been provided one)

2 – Use the charging app

If you already have the app

Visit the Apple App Store or Google Play Store, and download the latest version
Log in via SSO

If you don’t have the app

Download the VEV-IQ mobile app from the Apple App Store or Google Play Store
- Apple App Store
- Google Play Store
Once downloaded, add the company using the following details
- Subdomain: stagecoach
- Name: Stagecoach
Log in using SSO

How to charge with your charging card

Start

Connect the charging cable to your vehicle.
Tap your charge card against the card reader.

Stop

Tap your charge card against the card reader.
Disconnect the charging cable from the vehicle.

How to charge with the app

Locate the charger on the app

Locate the charger on the map, or search for the charge point ID.

Start

Connect the charging cable to your vehicle.
Start the charge session from the app.

Monitor

Check on your in-progress session to view details, such as energy consumed or price.

Stop

Stop the session from the mobile app.
Disconnect the charging cable from the vehicle.

Frequently Asked Questions

How do I report a fault?

Phone – for urgent issues please contact 07700 160424

Email – support@vev.com

From the app – identify the charger you are trying to use on the app and select report an issue

How long does it take to charge an EV at a charging station?

Charging times vary widely depending on the charger speed and vehicle/battery size and charging speed.

How do I find a charging station near me?

Charging Stations are found via the app in the map view or list view. Then from the charger page, you can either copy the address or get directions to navigate there.

Are EV charging stations safe?

Yes, EV charging stations are designed and built to meet safety standards, and it is important to follow safety instructions provided by the manufacturer, operator, or employer.

Can EVs be charged in the rain or snow?

Yes, electric vehicles can be charged in the rain or snow, but it is important to keep the charging cable and connector dry and follow safety instructions. Some charging stations are designed for outdoor use and can withstand harsh weather conditions.

Speak to one of our expert advisors and find out how we can help better your fleet operations.

Start your journey to a smarter, cleaner fleet.

Tell us about your fleet and goals, and our specialist team will assess how VEV can help support you in your transition. Once the form is completed, you will receive an initial strategy and next steps.

“With VEV, we’ve found a partner that truly understands both fleet operations and the energy markets.”

Tony Cockcroft

Asset Management Director of Stagecoach
“Expanding into the UK with our first charging hub in Immingham is a significant milestone for Milence. VEV played a central role in every aspect of the project, from sourcing the prime site to planning, design and construction, managing the delivery of our high-spec HGV hub”

Lars Minekus

Regional Lead Benelux & UK
“VEV and RVS supported us and our drivers throughout the pilot, answering questions and resolving operational and technical issues speedily. It was a well run and smooth project”

George Roach

Performance and Compliance Director, Serco