Kinchbus Charging Instructions
There are two ways to access the charger
1 – Swipe your charging card
(if you have been provided one)
2 – Use the charging app
If you already have the app
- Visit the Apple App Store or Google Play Store, and download the latest version
- Log in via SSO
If you don’t have the app
- Download the VEV-IQ mobile app from the Apple App Store or Google Play Store
- Once downloaded, add the company using the following details
- Subdomain: Kinchbus
- Name: Kinchbus
- Log in using SSO
How to charge with your charging card
Start
Connect the charging cable to your vehicle.
Tap your charge card against the card reader.
Stop
Tap your charge card against the card reader.
Disconnect the charging cable from the vehicle.
How to charge with the app
Locate the charger on the app
Locate the charger on the map, or search for the charge point ID.
Start
Connect the charging cable to your vehicle.
Start the charge session from the app.
Monitor
Check on your in-progress session to view details, such as energy consumed or price.
Stop
Stop the session from the mobile app.
Disconnect the charging cable from the vehicle.
Frequently Asked Questions
How do I know if a charging station has a fault?
If you suspect a fault:
- Check the charger screen – Look for any warning messages or lights indicating a fault.
- Log in to VEV-IQ – The charger’s status will display as “Faulted” if there’s an issue.
How do I report a charging station fault?
If you notice a fault with a charging station, please raise a support ticket using one of the following methods:
- Submit our support form
- Call +44 7700160424 (quoting your site number)
- Support@vev.com
Once your ticket is raised:
- VEV logs the issue in the assurance system.
- VEV diagnoses the fault to identify the cause.
- VEV initiates the assurance process and takes the necessary steps to resolve the issue.
How can I access VEV-IQ?
To log in:
- Go to your company’s VEV-IQ portal.
- Enter your username and password, or
- Use Single Sign-On (SSO) if available.
- If you still can’t access your account, contact your Account Manager or log a support ticket with our team.
Why does my RFID card not work?
If your RFID card isn’t working:
- It may not be registered to your site in VEV-IQ.
- Ask your Site Manager to add or update your RFID in VEV-IQ.
How do I start a charging session?
- Select the connector you want to use.
- Tap your valid RFID card (if required).
- Plug in the charger to your vehicle’s charging port.
- Wait for the charger screen to confirm the session has started.
- You can also monitor live progress through VEV-IQ
How can I see my vehicle’s state of charge during a session?
For DC chargers:
The charger screen shows the vehicle’s state of charge, energy delivered, and consumption.
If you’re not near the charger, you can log in to VEV-IQ (via web or mobile app) to view the live charge status.
AC chargers do not have the ability to read state of charge of the vehicle in-session.
How do I know if a charging station is available
In VEV-IQ, each charger shows its status:
Available – ready to charge
In Use – currently charging, or sitting idle
Faulted or Unavailable – not operational
How do I review my charging history?
To view your past sessions:
- Open the VEV-IQ Web App or Mobile App.
- Go to Session History.
- Use filters to view details such as:
Number of sessions
Total energy consumption
Charging times
Site usage data
Speak to one of our expert advisors and find out how we can help better your fleet operations.
Contact us
Download this resource now
Please fill out the form below to download.
