IQ Support
Operational support for your fleet
VEV IQ: Smarter support for
your EV operations
Raising a support ticket is quick and simple.
Contact the VEV support team using the form below or find instant answers in the FAQs below.
Frequently Asked Questions
Where is VEV IQ available?
You can access the VEV IQ charging app from the:
- Apple App Store
- Google Play Store
- You can also use a website version if you prefer.
Contact us today to find out how you could transform your fleet with VEV IQ.
How do I know if a charging station has a fault?
If you suspect a fault:
- Check the charger screen – Look for any warning messages or lights indicating a fault.
- Log in to VEV IQ – The charger’s status will display as “Faulted” if there’s an issue.
How do I report a charging station fault?
If you notice a fault with a charging station, please raise a support ticket using one of the following methods:
- Submit our support form
- Call +44 7700160424 (quoting your site number)
- Support@vev.com
Once your ticket is raised:
- VEV logs the issue in the assurance system.
- VEV diagnoses the fault to identify the cause.
- VEV initiates the assurance process and takes the necessary steps to resolve the issue.
How can I access VEV IQ?
To log in:
- Go to your company’s VEV IQ portal.
- Enter your username and password, or
- Use Single Sign-On (SSO) if available.
- If you still can’t access your account, contact your Account Manager or log a support ticket with our team.
How do I start a charging session?
- Select the connector you want to use.
- Tap your valid RFID card (if required).
- Plug in the charger to your vehicle’s charging port.
- Wait for the charger screen to confirm the session has started.
- You can also monitor live progress through VEV IQ.
How can I see my vehicle’s state of charge during a session?
For DC chargers:
The charger screen shows the vehicle’s state of charge, energy delivered, and consumption.
If you’re not near the charger, you can log in to VEV IQ (via web or mobile app) to view the live charge status.
AC chargers do not have the ability to read state of charge of the vehicle in-session.
How do I know if a charging station is available
In VEV IQ, each charger shows its status:
Available – ready to charge
In Use – currently charging, or sitting idle
Faulted or Unavailable – not operational
How do I review my charging history?
To view your past sessions:
- Open the VEV IQ Web App or Mobile App.
- Go to Session History.
- Use filters to view details such as:
Number of sessions
Total energy consumption
Charging times
Site usage data
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